Privacy Policy
Effective Date: 2023-06-02
This Privacy Policy governs the manner in which Emerald Tree and Shrub Care Company (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (referred to as “you” or “your”) of our website emeraldtreecare.com (the “Site”) and any services provided by Emerald Tree and Shrub Care Company (collectively, the “Services”).
1. Information We Collect
We may collect personal information from you in various ways, including but not limited to when you visit our Site, fill out a form, place an order, subscribe to our newsletter, respond to a survey, or engage in any other activities, services, features, or resources we make available on our Site. The types of personal information we may collect include, but are not limited to, your name, email address, mailing address, phone number, and any other information you choose to provide.
2. How We Use Collected Information
We may collect and use your personal information for the following purposes:
– To personalize your experience: We may use your information to personalize your experience with our Services and tailor content and communications to your specific needs.
– To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
– To process transactions: We may use the information you provide to process payments, deliver products or services, and fulfill your orders.
– To send periodic emails: We may use your email address to send you information and updates pertaining to your order or request, as well as newsletters, promotional materials, or other relevant communications.
– To improve our Site: We continually strive to improve our Site offerings based on the information and feedback we receive from you.
– To conduct surveys and research: We may use the information to conduct surveys, research, and analysis to better understand our users and enhance our Services.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
4. Sharing Your Personal Information
We do not sell, trade, or rent your personal information to third parties. However, we may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
5. Compliance with Laws and Legal Requests
We may disclose your personal information to comply with applicable laws and regulations, respond to a subpoena, court order, or other lawful request for information we receive, or to otherwise protect our rights.
6. Third-Party Websites
You may find advertising or other content on our Site that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.
7. Changes to This Privacy Policy
We may update this Privacy Policy at any time without prior notice. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
8. Your Acceptance of These Terms
By using our Site and Services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site or Services. Your continued use of the Site and Services following the posting of changes to this policy will be deemed your acceptance of those changes.
9. Limitation of Liability
To the maximum extent permitted by law, Emerald Tree and Shrub Care Company, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses arising out of or in connection with the use or inability to use our Site or Services, even if advised of the possibility of such damages.
10. Jurisdiction and Applicable Laws
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located within the State of New York.
11. Compliance with Google Local Ads
We make reasonable efforts to ensure our Privacy Policy complies with the requirements of Google Local Ads. However, it is your responsibility to verify compliance with Google’s policies and requirements.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, the practices of our Site, or your dealings with us, please contact us using the following information:
Emerald Tree and Shrub Care Company
51 cliff street, New Rochelle, NY, 10801, USA
Email: info@emeraldtreecare.com
Phone: (914)-725-0441
By using our Site and Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Last Updated: 2023-06-03
SMS Privacy Policy & Messaging Terms
Emerald Tree & Shrub Care, Inc. (“Emerald Tree & Shrub Care, Inc.”, “we”, “our”, or “us”) may communicate with customers via SMS or mobile messaging to provide updates related to services, appointments, and account notifications. This page outlines how SMS communications are used and the policies governing those communications.
Communication via SMS and Mobile Messaging
By providing your mobile phone number to Emerald Tree & Shrub Care, Inc., you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls related to your use of our services, your account, transactional updates, or other service-related notifications.
These communications may be sent using automated technology or manual dialing systems.
Message frequency may vary depending on your interactions with Emerald Tree & Shrub Care, Inc.
Standard message and data rates may apply. Please contact your mobile carrier for details.
Opting Out
You may opt out of receiving SMS messages from Emerald Tree & Shrub Care, Inc. at any time by replying “STOP” to any SMS you receive.
After sending STOP, you will receive a confirmation message that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages unless you opt in again.
You may also request to opt out by contacting us using the email address listed on this website.
Use and Protection of Mobile Information
Your mobile phone number and SMS opt-in status will not be shared, sold, rented, or used for third-party marketing purposes.
Emerald Tree & Shrub Care, Inc. will only use your phone number in accordance with this policy and for the specific services or communications you have consented to receive.
Consent and Acceptable Use
Providing your mobile phone number constitutes your agreement to receive communications as described above.
Use of our messaging services is also subject to the SMS Acceptable Use Policy outlined below, which describes requirements around consent, content restrictions, sender identification, and opt-out handling.
SMS Acceptable Use Policy
This Acceptable Use Policy outlines the rules governing the use of messaging and communication services provided by Emerald Tree & Shrub Care, Inc.
By using our messaging services, you agree to comply with the following guidelines.
Failure to comply with this policy may result in suspension or termination of access to messaging services.
Consent Requirements
Obtaining Consent
Before sending SMS or MMS messages, Emerald Tree & Shrub Care, Inc. must obtain express consent from individuals. This includes:
- A clear affirmative opt-in (for example checking a box on a web form)
- Disclosure of the type and frequency of messages
- A link to this SMS policy and our Privacy Policy
Records of consent may be retained, such as timestamps or signed agreements.
Sample Opt-In Language
Example language used for SMS opt-in:
By checking this box, you consent to receive text messages from Emerald Tree & Shrub Care, Inc. regarding your account and services. Up to 10 messages per month. Message and data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.
Revocation of Consent (Opt-Out)
Users may revoke consent at any time by replying with standard opt-out keywords such as:
STOP
UNSUBSCRIBE
A final message may be sent to confirm the opt-out request. No additional messages will be sent unless new consent is provided.
Sender Identification
All outbound messages must clearly identify Emerald Tree & Shrub Care, Inc. as the sender unless the message is part of an ongoing conversation initiated by the recipient.
Message Content Restrictions
Messaging services may not be used to send or facilitate the following types of content:
Unsolicited or Spam Messages
- Advertising or promotional messages without explicit user consent
- Purchased phone lists or third-party contact lists
Illegal or Restricted Content
Including but not limited to:
- Child exploitation material
- Hate speech or incitement to violence
- High-risk financial services (such as payday loans or crypto schemes)
- Debt relief or credit repair services
- Cannabis, CBD, or controlled substances
- Prescription drugs without appropriate licensing
- Gambling or betting content
- Deceptive “make-money-fast” income claims
SHAFT Content
- Sexually explicit material
- Hate-based content
- Alcohol promotions
- Firearms or ammunition sales
- Tobacco or vaping products
Fraudulent or Malicious Content
- Phishing or impersonation
- Malware, spyware, or viruses
Evasion and Abuse
The messaging services may not be used to:
- Use public URL shorteners such as Bit.ly
- Intentionally misspell keywords to bypass detection filters
- Send similar messages from multiple numbers (“snowshoeing”)
- Alter headers or spoof sender identity
Frequency and Reconfirmation
If recurring messages are sent:
- Users must be informed of message frequency
- Messages must periodically remind users of opt-out options
- Consent may be reconfirmed as required by law
Enforcement
Violations of this policy may result in:
- Warnings or temporary suspension
- Termination of messaging services
- Reporting to telecommunications carriers or regulatory authorities
Emerald Tree & Shrub Care, Inc. reserves the right to amend this policy at any time. Continued use of messaging services indicates acceptance of the current version.
Privacy and Data Usage
SMS opt-in information will not be shared with third parties for marketing purposes.
Mobile numbers will only be used for the purposes explicitly consented to and in accordance with our Privacy Policy.
For questions about this policy, please contact us using the email address listed in the website footer.
SMS Terms & Conditions
These SMS Terms & Conditions govern the SMS messaging services provided by Emerald Tree & Shrub Care, Inc.
Brand Name
Emerald Tree & Shrub Care, Inc.
Types of Messages You May Receive
By opting in, users may receive messages including:
- Appointment reminders
- Account notifications
- Product or service updates
- Customer support communications
- Promotional or marketing messages (only if consented to)
Message Frequency
Message frequency varies depending on your interaction with Emerald Tree & Shrub Care, Inc., but will generally not exceed 15 messages per month unless otherwise specified at the time of opt-in.
Message and Data Rates
Standard message and data rates may apply. Please contact your mobile carrier for details.
Opt-Out Instructions
Text STOP at any time to cancel SMS communications.
You will receive a confirmation message and will no longer receive SMS messages unless you opt in again.
Customer Support
Text HELP for assistance.
You may also contact us using the email address or phone number listed in the footer of this website.
Changes to Terms
These SMS Terms & Conditions may be updated from time to time.
Continued use of the messaging services after updates constitutes acceptance of the revised terms.
